Refund Policy

Waffo is the Merchant of Record for single videos and credit packs.

All purchases are one-time payments, with no subscription or recurring charge. You can buy one video without an account or sign in to buy a credit pack. See pricing and video specifications. Prices are in USD; applicable taxes are shown at checkout.

Failed videos and duplicate charges

• If a video made with credits fails, its reserved credits return to your balance. If a video you paid for separately cannot be delivered, contact support for manual review. Approved refunds go to the original payment method through Waffo.
• Cash refunds are not issued automatically by this website.
• If you are charged more than once for the same purchase, we will verify the transactions and arrange for the duplicate amount to be refunded to the original payment method through Waffo.

Unused credits

Purchased pack credits are valid for 12 months (365 days) from purchase. You may request a full refund of an unused credit-pack purchase within 14 days of payment, provided none of the credits from that purchase have been used or are reserved by a running generation, and the payment has not already been refunded. We check the order and credit ledger before approving a request. Credits associated with a refunded purchase are removed from your balance.

Once credits from a purchase have been used, or after the 14-day request window, there is no standard right to a refund of the remaining credits. Expiry alone does not entitle you to a refund. Free or promotional credits cannot be refunded for cash. These restrictions do not exclude refunds required by applicable law or correction of billing errors. A delivered AI result differing from the demo does not by itself mean delivery failed; this does not limit your rights where a service is defective or not as described.

Requesting a refund

For a guest video purchase, email us from the address used at checkout. For a credit pack, you can also select “Request refund” in Account → Billing. Email support@youneverletherpay.com with your order reference, purchase email, date, amount and reason. Do not send full card details. We reply within 2 business days and, after verification, process the refund request within 5 business days, including submitting an approved monetary refund for processing through Waffo. This is our request-handling time, not a guarantee of settlement or receipt of funds. Actual arrival depends on Waffo, the payment method and your bank or payment institution. If more information is needed, we will let you know.

Monetary refunds are subject to Waffo’s applicable payment-method capabilities and processing requirements. Nothing in this policy limits mandatory consumer rights.

See the Terms of Service for disputed charges.