Terms of Service

These Terms of Service ("Terms") govern your access to and use of You Never Let Her Pay at youneverletherpay.com (the "Service"), operated by You Never Let Her Pay ("we", "us"). By using the Service you agree to these Terms and to our Privacy Policy and Acceptable Use Policy.

Personalized video downloads are available for 3 days after completion. Save your MP4 before expiry. Standard uses 100 credits and HD uses 220 credits when purchased with a credit pack; each single-video checkout grants one video, not a credit pack.

1. Eligibility

You must be at least 13 years old to use the Service. If you use the Service on behalf of an organisation, you confirm you are authorised to accept these Terms for it.

2. Accounts

You are responsible for activity under your account and for keeping access to your email account secure. One person may hold one account. Creating multiple accounts to obtain additional free credits or trials is not allowed and may lead to suspension.

3. The Service

We may change, suspend or discontinue features at any time. We try to give reasonable notice of material changes that affect paid features.

4. Acceptable use

You must follow our Acceptable Use Policy. We may refuse requests, remove content and suspend accounts that violate it.

5. Your content

You keep ownership of content you upload and, to the extent permitted by law and the terms of the underlying model providers, of the outputs generated for you. You grant us a limited licence to host, process and display your content solely to operate the Service. You are responsible for having the rights to anything you upload, including the consent of any person shown in it.

6. Credits

• Credits are a prepaid right to use the Service. They have no cash value and cannot be transferred or exchanged.
• Credits are deducted when a request starts and returned automatically if it fails.
• Credits may expire as stated on the pricing page at the time of purchase or grant.
• Credits bought in a credit pack are valid for 12 months from the purchase; unused credits expire after that.
• Free credits may be changed or withdrawn at any time and are granted only after email verification.

7. Payments

Our order process is conducted by our online reseller Waffo Pancake, which acts as the Merchant of Record for those orders and handles payment, invoicing, sales tax/VAT and payment-related customer service.

Prices are shown before checkout and include or exclude tax as indicated there.

Refunds

Refunds are handled under our Refund Policy. If a payment is refunded or reversed, the credits it granted are removed from your balance.

Disputed charges

If you do not recognise a charge or think it is wrong, please contact us first — use "Request refund" on your account page or email support@youneverletherpay.com. If a legitimate charge is disputed with your bank, the credits it granted are removed and the account may be suspended while the dispute is open; we may share records of the purchase and of your use of the Service (such as generation and download times) with the payment processor and your bank to respond to the dispute.

8. Billing & Refund Policy

All purchases are one-time payments, with no subscription or recurring charge. You can buy one video without an account or sign in to buy a credit pack. See pricing and video specifications. Prices are in USD; applicable taxes are shown at checkout.

Failed videos and duplicate charges

• If a video made with credits fails, its reserved credits return to your balance. If a video you paid for separately cannot be delivered, contact support for manual review. Approved refunds go to the original payment method through Waffo.
• Cash refunds are not issued automatically by this website.
• If you are charged more than once for the same purchase, we will verify the transactions and arrange for the duplicate amount to be refunded to the original payment method through Waffo.

Unused credits

Purchased pack credits are valid for 12 months (365 days) from purchase. You may request a full refund of an unused credit-pack purchase within 14 days of payment, provided none of the credits from that purchase have been used or are reserved by a running generation, and the payment has not already been refunded. We check the order and credit ledger before approving a request. Credits associated with a refunded purchase are removed from your balance.

Once credits from a purchase have been used, or after the 14-day request window, there is no standard right to a refund of the remaining credits. Expiry alone does not entitle you to a refund. Free or promotional credits cannot be refunded for cash. These restrictions do not exclude refunds required by applicable law or correction of billing errors. A delivered AI result differing from the demo does not by itself mean delivery failed; this does not limit your rights where a service is defective or not as described.

Requesting a refund

For a guest video purchase, email us from the address used at checkout. For a credit pack, you can also select “Request refund” in Account → Billing. Email support@youneverletherpay.com with your order reference, purchase email, date, amount and reason. Do not send full card details. We reply within 2 business days and, after verification, process the refund request within 5 business days, including submitting an approved monetary refund for processing through Waffo. This is our request-handling time, not a guarantee of settlement or receipt of funds. Actual arrival depends on Waffo, the payment method and your bank or payment institution. If more information is needed, we will let you know.

Monetary refunds are subject to Waffo’s applicable payment-method capabilities and processing requirements. Nothing in this policy limits mandatory consumer rights.

9. Termination

You may stop using the Service at any time and delete your account from your account page. We may suspend or terminate access for violations of these Terms or to protect the Service or other users.

10. Disclaimers

The Service is provided "as is" and "as available", without warranties of any kind to the fullest extent permitted by law.

11. Limitation of liability

To the fullest extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. We are not liable for indirect or consequential losses. Nothing in these Terms limits liability that cannot be limited by law.

12. Governing law

These Terms are governed by applicable law, without regard to conflict-of-law rules.

13. Changes

We may update these Terms. The date at the top shows the latest version. Material changes will be announced on the Service before they take effect.

14. Contact

You Never Let Her Pay — support@youneverletherpay.com